Shipping & Delivery 
- We offer FREE U.S. ground shipping, no order minimums required.
- Please allow up to 2-4 business days for processing before orders ship from our warehouse.
- Orders placed after 12 PM EST on Fridays will be processed on Monday.
- You can view our full Shipping & Delivery policy here.
- Personalized orders require 10-14 business days production time.
- Delivery times vary between 3-7 business days from the day your order is shipped out. 

Return Policy
- We offer full refunds within 30 days from your order delivery date. Personalized pieces are final sale because they are custom made just for you.
- Clearance, markdowns, and warehouse/sample sale items are final sale.
- We do not offer exchanges.
- You can view our full return policy here.

Still have questions? Reach us by email at info@sotwjewelry.com and one of our customer care representatives will reply back within 24-48 hours.